GenAI Customer Support Copilot

Resolve customer queries instantly with a GenAI copilot that knows your business.

A generative AI copilot for customer support teams and self-service channels — trained on your product catalog, policies, and past tickets. Drafts responses, resolves common queries autonomously, and hands off complex cases to human agents with full context, cutting resolution time across chat, email, and voice.

Key capabilities

• Retrieval-augmented generation over your knowledge base and past tickets
• Omnichannel deployment: web chat, WhatsApp, email, and voice
• Autonomous resolution for FAQs, order status, and returns
• Seamless handoff to human agents with full conversation context
• Sentiment and CSAT analytics across every conversation